Shipping & Returns
Shipping Rates
| Order subtotal | Ground shipping (48 states) |
|---|---|
| $199.00 and above | Free |
| Under $199.00 | $9.95 flat rate |
| Expedited (2-day / overnight) | Quoted at checkout |
| Oversized / freight items | Quoted separately — we will contact you |
We ship to the 50 United States. Alaska, Hawaii and Puerto Rico may require additional shipping charges, which we will confirm before the order is released. We are able to ship to Canada on request — please contact us for a quote.
Processing & Delivery
In-stock orders placed before 2:00pm EST on a business day are picked and shipped the same day. Orders placed after cutoff, on weekends or on U.S. holidays ship the next business day. Ground delivery normally takes 1–5 business days depending on your distance from the fulfilling warehouse. Tracking information is emailed as soon as the shipment leaves.
If an item cannot be fulfilled, we will notify you by email and refund that line in full. You are never charged for an item we cannot ship.
Return Policy
You may return most new, unused items in their original manufacturer packaging within 30 days of delivery for a refund of the purchase price.
- Contact orders@naviteqmarine.com or call (239) 222-8453 to request a Return Authorization (RA) number before shipping anything back.
- Write the RA number on the outside of the box. Returns received without an RA number cannot be processed.
- Return shipping is paid by the customer unless the return is the result of our error or a product defect, in which case we provide a prepaid label.
- Refunds are issued to the original payment method within 5 business days of the returned goods being received and inspected.
- A restocking fee of up to 15% may apply to items returned without original packaging.
Items That Cannot Be Returned
- Electrical items that have been installed, wired or cut to length
- Cut-to-order wire, cable, hose and rope
- Special-order and non-stock items
- Opened chemicals, paints, adhesives and sealants
- Items showing installation marks, scratches or water exposure
Damaged or Incorrect Shipments
Inspect your shipment on arrival. Report visible freight damage, shortages or an incorrect item within 5 business days of delivery, with photographs where possible, and we will arrange a replacement or refund at no cost to you.
Warranty
All products sold on this site are new and carry the manufacturer's standard warranty. We are not the manufacturer and do not issue our own warranty. For a warranty claim, contact us with your order number and the manufacturer part number and we will help you open the claim with the manufacturer.
Order Cancellations
Orders can be cancelled at no charge any time before they are released to the warehouse. Because in-stock items ship quickly, please call us rather than email if you need to cancel. Once an order has shipped, it is handled under the return policy above.